Terms of service

Terms of service

Introduction

Welcome to https://kalimera.vip (the "Website"). This page (together with the documents referred to on it) outlines the terms and conditions (the “Terms”) on which you, the individual or corporate user (“you”), may use our Website to book and manage fast-track services through Kalimera Meet & Greet services, operated by ORPHEUS LUXURY TRAVEL & TOURS LTD.

By using our Website, you agree unconditionally and irrevocably to these Terms on behalf of yourself and/or any sub-user authorized by you under your individual or corporate account. If you do not agree with these Terms, please refrain from using the Website.

Use of the Website

User Responsibility

You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities under your account.
You agree that you are responsible for any users authorized under your account.

Prohibited Activities

You agree not to misuse the Website, including by engaging in activities such as hacking, data mining, introducing viruses, or any other action intended to disrupt the operation of the Website or its services.
You may not use our Website for any unlawful purposes or in ways that violate any local, national, or international laws.

Booking Conditions

Booking Process

Bookings must be made at least 48 hours in advance. For services booked less than 24 hours before your flight, an additional 100% charge will apply.
Once you complete a booking, a confirmation will be sent via email to the address you provided. Services are subject to availability and are only confirmed once you receive the booking confirmation.

Payment Terms

All payments are due at the time of booking. We accept major credit cards, PayPal, Revolut, and cash at our company’s head office.
Post-payment option: You may choose to pay later using the accepted payment methods. In the case of postpayment, the service fee must be paid within 24 hours of booking. Failure to pay within this timeframe will result in the automatic cancellation of the reservation.
If an error occurs in the pricing or service description on our Website, we reserve the right to correct it after booking, in which case we will notify you promptly.

Cancellations, Changes and Refund Policy

Cancellations made less than 24 hours before your flight will incur a 100% charge and are non-refundable.
Changes to bookings are not permitted. If any changes to the flight or services are required, you must cancel the existing booking and create a new one.
Refunds will not be issued for services canceled less than 24 hours before your flight. For cancellations made more than 24 hours before the scheduled service, a full refund will be provided without penalty.

Service Provision and Availability

Service Availability

The availability of our services is dynamic and dependent on external conditions (e.g., airport operations). We do not guarantee that all services listed on our Website will be available at the time of booking.

Force Majeure

We are not liable for any failure or delay in providing services due to circumstances beyond our control, including but not limited to natural disasters, strikes, weather, governmental actions, or other events of force majeure.

Limitation of Liability

To the fullest extent permitted by law, we exclude:

All conditions, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity.
Any liability for direct, indirect, or consequential loss or damage incurred in connection with our Website or services, including:
- Loss of income, revenue, or profits;
- Loss of business, contracts, or anticipated savings;
- Loss of reputation or goodwill;
- Loss of data; and
- Wasted management or office time.

This does not limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law.

Third-Party Services

We are not responsible for the actions or omissions of third-party service providers, including airports, airlines, or other transport services, which may affect the delivery of the Kalimera Meet & Greet services.

Privacy and Data Protection

We collect and use personal data in accordance with our Privacy Policy. By using our Website and services, you agree to the terms outlined in our Privacy Policy.

Intellectual Property

All intellectual property rights, including copyrights, trademarks, and service marks, in the content and material on our Website (including images, text, and videos) are owned by ORPHEUS LUXURY TRAVEL & TOURS LTD. You may not reproduce, distribute, or use any content without our prior written permission.

Dispute Resolution and Governing Law

Governing Law

These Terms are governed by the laws of the Republic of Cyprus. Any disputes arising from the use of our Website or services will be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

Arbitration

In the event of a dispute, both parties agree to attempt to resolve the matter amicably through negotiation or mediation. If such efforts fail, the dispute may be referred to arbitration in accordance with the arbitration rules of the Republic of Cyprus.

Changes to Terms

We reserve the right to revise these Terms and Conditions at any time. Any changes will be posted on this page, and you are responsible for reviewing the Terms regularly. Continued use of the Website after any changes are made constitutes your acceptance of the new Terms.