ORPHEUS LUXURY TRAVEL AND TOURS LTD (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website kalimera.vip.
- Data Controller
ORPHEUS LUXURY TRAVEL AND TOURS LTD
ORPHEUS GROUP bldg.
12 Christaki Kranou
Potamos Germasogias
4041 Limassol, Cyprus
Tel: +357 70 0000 70
Email: [email protected]
- Personal Data We Collect
We may collect and process the following data:
- Full name
- Email address
- Phone number
- Booking details
- Travel preferences
- IP address
- Browser and device information
- Cookie data
- Website interaction data
- How We Collect Data
We collect data through:
- Booking forms
- Contact forms
- Newsletter subscriptions
- Website cookies
- Analytics tools
- Marketing tools
- Purpose of Processing
We process your personal data for:
- Managing bookings and reservations
- Providing customer support
- Communicating regarding services
- Sending newsletters and promotional offers
- Improving our website and customer experience
- Monitoring website performance
- Running marketing campaigns
- Legal Basis
We process data under:
- Consent (Article 6(1)(a))
- Contract performance (Article 6(1)(b))
- Legal obligations (Article 6(1)(c))
- Legitimate interests (Article 6(1)(f))
- Third Parties
We may share your data with:
- Travel service providers
- Accommodation partners
- Transport providers
- Third-party payment processors
- Marketing platforms
- Analytics providers
- Legal authorities where required by law
We do not sell personal data.
- Payment Processing
Payments may be processed through third-party payment providers. We do not store or process full payment card information on our servers.
- Analytics and Marketing Tools
We use:
- Google Analytics
- Meta Pixel
- Email marketing platforms
These services may collect data in accordance with their own privacy policies.
- International Transfers
Some third-party providers may transfer data outside the European Economic Area (EEA). Appropriate safeguards are applied where necessary.
- Data Retention
We retain your personal data only as long as necessary for the purposes outlined or as required by applicable law.
- Your Rights
Under GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with the Cyprus Commissioner for Personal Data Protection
- Security
We implement reasonable technical and organizational measures to protect your data.
- Contact
For privacy requests:
[email protected]
- Policy Updates
We reserve the right to update this Privacy Policy. Changes will be published on this page.
